It might be a counterintuitive thing to say. But even as a software business:
We DO NOT BELIEVE that SOFTWARE is the answer.
We believe the right process is.
Software is only an accelerator of the right tasks to be done. Without knowing what exact tasks you need to get to your desired result, no software will help you.
So when you are wondering why things are not going the way you like, rather take a step back and look at your process, instead of looking to buy the next tool.
You might find some interesting results in fixing the process instead of fixing the tool.